Sandra Phillips
Sandra Phillips

Saturday Mar 16

Saturday Afternoon

Interpersonal Communications and Team Building

  2:30 - 4:00 pm

Sandra Phillips, MPA

Some people seem to have a ‘magic touch’ that enables them to become effective communicators, inspiring their patients, their team members, their friends and family. Actually, there is no magic involved; conversely, the secret weapon is a simple skill set that can be developed by anyone who is motivated! This interactive, energizing approach toward interpersonal communication skill development is aimed at improving teamwork and patient satisfaction. It is designed to provide participants with fresh insights and tangible tools to create win-win outcomes in both straightforward and difficult interpersonal settings.

Upon completion of this presentation, participants should be able to: 1) describe the four basic communication styles presented; 2) identify and adapt your personal style for a deeper mutual understanding with others; and 3) utilize the strengths and diversity of each style to enhance team effectiveness.