Matilde Hernandez
Matilde Hernandez

Saturday Mar 16

Saturday Afternoon

Achieving Whole Mouth Health for Your Patients Through Coaching

  1:30 - 2:30 pm

Matilde Hernandez, DDS, MS

Behavioral modifications and stubborn minds do not change all by themselves. It takes a coach and a leader to help team members identify their strengths and weaknesses. But, it goes beyond helping the team: the team affects change in patient outcomes. If you want to help your patients more and help them improve their treatment outcomes, learn how to improve your team first. Patient outcomes are tied to team performance.

Knowing your patients helps overcoming the challenge of encouraging them to be compliant with oral hygiene instructions. There is good evidence that the adoption of specific psychological interventions based on theories of health-related behavior provides superior outcomes as compared to simple educational interventions.

Upon completion of this presentation, participants should be able to: 1) recognize key character behaviors that affect treatment outcomes; 2) explain how to help others change their minds and their attitudes to have a healthy mouth; 3) engage team members without bribes or fear tactics; and 3) list the characteristics of the contemporary dental patient.